Thank you for visiting and shopping at sheabrand.com. Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment cost a flat rate of $3.99 or free for orders over $30.
Sheabrand.com ships to P.O boxes and addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Please save all packaging materials and damaged goods before contacting us.
We offer secure online ordering and accept Visa, MasterCard, American Express and Discover. We can not process orders over the phone.
We want you to love our products as much as we do and if you are not satisfied with your recent purchase we will provide a refund/exchange for any products on sheabrand.com with the exception of our CBD Full Spectrum Oil Drops. For returns and Exchanges please contact firstname.lastname@example.org within 60 days of purchase, once the return has been accepted please ship unopened goods back to the address provided. Once your package has been received, your refund/exchange will be issued within 5-7 business days back to your original payment method or original shipping address.